Shipping Policy

  1. referred to as the "Website") is owned and operated by The Supreme Industries Limited having its registered office at 612, Raheja Chambers, Nariman Point, Mumbai 400021 (hereinafter referred to as the “Supreme” or “we” or “our”)
  2. The Purchaser (here “Purchaser” refers to user, customer, buyer or consumer of Supreme or who purchase products/goods at Supreme website) confirms having read Supreme shipping policy prior to purchasing on the Website.
  3. Supreme will send an email and/or SMS to Purchaser as soon as Purchaser place the order through the Website, and then another email and/or SMS to confirm shipment with courier tracking details and, as a result, acceptance of the order.
  4. Before being handed over to Supreme trusted delivery partners, the products/goods will be inspected/examined, wrapped and sealed. Supreme delivery partners will deliver Purchaser products/goods as soon as possible. The delivery partners will call Purchaser to resolve the issue if they are unable to reach the specified address or at a convenient time. Supreme supply chain, Blue Dart, Xpressbees, Shadowfax, Delhivery, Ecom Express, and other reputable courier service companies will handle products/goods delivery. Supreme delivery partners will make three attempts to deliver the order/package before returning it to their factory/store. Supreme will ship the products/goods throughout the week, except Sunday & Public holidays.
  5. Each products/goods sold on Website have a different lead-time. Lead-time refers to the number of days within which the products/goods will be dispatched from the factory/store. This does not include the shipping duration taken by the delivery partners to deliver the order/package to Purchaser. Please refer to the individual products/goods for detailed information. Supreme will take all reasonable steps to ensure that any products/goods ordered on the Website is delivered within fifteen ( 15 ) working days from the date of the order confirmation. . However, Purchaser understands and agrees that Supreme will not be held liable for any delays in product delivery caused by circumstances beyond Supreme's control, provided that Supreme takes all required and necessary steps to ensure that the products/goods is delivered within the above-mentioned timelines. All of the products/goods purchased may or may not be delivered at the same time.
  6. In case Purchaser purchases order of multiple products/goods in one transaction, Supreme would endeavor to ship all products/goods together. However, this may not always be possible due to products/goods characteristics and/or logistics issues.
  7. At this time, Supreme does not ship abroad. Purchaser is, however, welcome to make purchases on the Website from anywhere in the globe as long as the Shipping Address is inside India. Once the pin code is input, the products/goods page will display information about any pin codes that are served in India.
  8. Before Purchaser add the products/goods to the cart, Purchaser shipping address pin code will be checked against Supreme database. If Supreme delivery partners are unable to serve the order at provided shipping address, then Supreme will ask the Purchaser to provide alternate shipping address to verify the availability and serve the order. Delivery of all products/goods will be duly done to the shipping address as mentioned by Purchaser at the time of placing the order.
  9. The shipping expenses are non-refundable in the event that the products/goods are returned or cancelled.
  10. Before accepting delivery of the products/goods, if the Purchaser believes the product is not in good condition, or if the packaging has been tampered with or damaged, they should refuse delivery and call Supreme Customer Care at 1800 3099 111 or send an email to , referencing their order reference number. Supreme customer support staff will make every attempt to make a replacement delivery to Purchaser as soon as possible. According to Indian tax regulations, all products/goods will be supplied with an invoice stating the price.
  11. Purchaser may check the progress of their purchases by going to the Track Order area of the Website.